Siena CX

Siena AI is an AI CX platform for consumer brands that want more personalized customer support without adding headcount. It uses a “single intelligence layer” to power agents across customer touchpoints, helping shoppers get faster answers, get recommendations in context, and complete common post-purchase tasks.

Siena is a fit if you run ecommerce operations and customer experience, especially when you juggle support, order issues, and shopping questions across multiple tools. It’s also relevant if you want AI that matches your brand voice and gives your team visibility into what’s happening.

• Empathic customer support automation: AI agents that handle shopper questions and resolve requests across customer surfaces.
• Order tracking across major carriers: native tracking across 2,000+ carriers for “where’s my order” and related issues.
• Generative product recommendations: in-the-moment suggestions based on a customer’s shopping context (helping with routines and cross-sells).
• Social media engagement and moderation: agents answer product questions and capture buying intent on social channels.
• Post-purchase workflow automation: supports multi-step flows like returns initiation, address updates, label generation, refunds, and replacements.
• Subscription management: skip, pause, and swap workflows plus alternatives and recommendations to reduce churn.