AIDBase

Aidbase is an AI-powered support setup for SaaS teams that want users to find answers fast and reduce the load on support staff. It gives you a self-serve chatbot trained on your business data, a searchable knowledge base, and AI-assisted handling for tickets and support emails.

It’s a good fit if you run SaaS and your support workflows already revolve around help articles, inbound requests, and repeat questions.

• AI chatbot trained on your data Answers questions from your connected sources and supports link and image replies.
• Knowledge base for users and support Lets you publish FAQs and articles so the chatbot can draw from what you’ve documented.
• AI-assisted ticket handling Works across an AI-informed ticket flow using prior tickets and your knowledge base.
• Unified email inbox Handles incoming support emails in one place.
• Custom ticket forms Collects user details and funnels requests with structured input.
• Knowledge gap discovery Flags where the chatbot is missing information so you can improve coverage.
• Integrations via APIs, SDKs, and webhooks Connects the chatbot, ticket forms, and inbox to other tools your team already uses.
• Embeddable experiences Offers options to share via link or embed in your site using React/Next.js support.